iTunes backup failed or backup cannot be restored
Try again after each step:
- Make sure you have the latest version of iTunes on your computer.
- Connect your device to your computer with a USB cable and select your device in iTunes
- Restart phone and computer.
- If you're using a Mac, skip this step. If you are using a Windows computer and iTunes is not responding or the backup is not completed, you may need to update, change, stop, or delete your security software.
- Try to make a backup on another Mac or Windows computer if you have one. You can also back up your device with iCloud and restore your iCloud backup.
- If you see a warning that an error occurred, the backup is corrupt or it is incompatible, or the disk space is not enough, look for the error message below and read what you can do.
There was an error according to the warning
- If, according to the message, iTunes cannot back up the device because of an error, make sure you have the latest iOS version . Then open the App Store on your iOS device, tap Updates, and make sure that all of the devices in your device are updated.
According to the warning, disk space is not enough
- If, according to the message, disk space is not enough when you try to back up your device, free up disk space on a Mac or a Windows computer.
Depending on the warning, the backup is corrupted or incompatible
- If iTunes is unable to perform a backup from the backup because it is corrupted or incompatible, make sure iTunes is updated. If you receive an error message that your iOS software is too old, read how to update your device to restore your backup . If you are still unable to restore the backup, you may not be able to use that backup. Try using an alternate backup or iCloud backup.