Phone or iPad does not start
Starting with Soft-Reset does not delete data from the device. You can force the device to restart even if it is stuck.
- iPhone 6s or earlier, iPad: Press both the Home button and the Up (or Side) button for at least 10 seconds until you see the Apple logo.
- IPhone 7 or iPhone 7 Plus: Press both the side button and the volume down button for at least 10 seconds until you see the Apple logo.
- iPhone 8 or higher : Press and release the volume up button. Press the Volume Down button and release it quickly. Then press the side button until you see the Apple logo.
- 11 inch iPad Pro or 12.9 inch iPad Pro: Press the volume up button and release it quickly. Press the Volume Down button and release it quickly. Then hold down the power button until the device restarts.
2. If the device still does not turn on or starts
- Connect the device to a power source and allow it to charge for up to one hour.
- The download screen should appear on the screen in a moment.
- If the charging screen does not appear within an hour or if the power supply screen appears, check the connection, USB cable, and power supply. Make sure they are properly connected, that they are free of debris and that they are not damaged. Also try another USB cable or power supply
3. The device turns on but stays on during startup
- Connect your device to your computer and open iTunes
- When connected to a computer, force it to restart.
- Point 1. Soft-reset
- Do not release the buttons, wait for the Apple logo to appear. Continue to press until the recovery mode screen appears.
When the system asks if you want to restore or update, click Update. iTunes is trying to reinstall iOS without deleting your data.
- iTunes downloads the software to your device. If this takes more than 15 minutes, the device will exit the recovery mode. If this happens, you can try the 3rd again.
- If these do not help contact Apple, or take the phone for warranty service.